"Program Error" or "Error Number [xx]"

If you encounter a "Program Error" or "Error Number [xx]" message in GA-TaxPro, similar to the one shown below:

It is generally due to one of two reasons:

1. Permission issues: The program may have lost Full Access to specific folders.

2. Corrupted database: The program's database may have become corrupted.

Before proceeding with more advanced troubleshooting steps, try the following:

Step 1: Check folder permissions

Contact your IT department to ensure that the GA-TaxPro application has Full Access to the following folders:

• c:/GA_TaxProLog

• Program Folder

• Current Data Folder

To find the paths for the Program Folder and Current Data Folder, navigate to "Setup Info" within GA-TaxPro.

Step 2: Reindex data files

• In GA-TaxPro, go to Utilities > 1. Reindex Data Files.

• Running this utility will help fix potential database corruption issues.

Step 3: Close and reopen GA-TaxPro

• After completing steps 1 and 2, close GA-TaxPro completely.

• Reopen the application and check if the error persists.

If the error continues to appear after following these steps, it may be necessary to investigate further or contact GA-TaxPro support for additional assistance. However, in many cases, ensuring proper folder permissions and reindexing the data files will resolve the "Program Error" or "Error Number [xx]" issue.